Brokers Agency Survey

International Charter Brokers Agency working standards Survey

IBCS-Anchored is working to improve the quality and standards along with the education of the yacht charter business.


We work with our charter partners and service providers to develop and improve the level of knowledge for charter operators and personnel, so booking a barerboat charter holiday is safe, secure and enjoyable for all and the service provided will be to a standard and offer value to the customer.

Complete the Standards Verification Survey below:

CAREFULLY read each question and BEFORE you complete an answer (YES / NO) be sure that you understand the focus of the question.

Brokers Agency Survey

(1) Does the Charter Agency have a SOP (Standard Operating Procedure) in place to maintain procedures?
   Eg:
   1:Bookings confirmation
   2:Payments confirmation 
   3:Payment reminders
   4:Charter Booking information on operator and location sailing information

(2) Does the Charter Agency operate a QMS (Quality Management System) to maintain the company policies and procedures? 
   Eg:
   1: Communications with customers and partners
   2: Use of a primary Booking system 
   3: Contact with customers during the charter period
   4: Recording feedback from customers after charter period

(3) Does the Charter Agency confirm all contracts and agreements before the date of the customer's charter:
   Eg:
   1: Broker Agency on-line booking agreement
   2: Broker Agency sales agreement 
   3: Charter operators contract

 (4) Does the charter Broker Agent offer customers alternative Insurance cover for each charter booking?
   Eg:
   1: Charter Deposit Insurance 
   2: Skipper liability Insurance 
   3: Annual charter Insurance cover

  Fair Price policy  
   (5) The Charter Agency may not sell a charter boat bookings for less than the online price published by the charter boat operator.

   Fair Price policy  
   (6) The Charter Agency shall not book a charter boat with different contract conditions than the charter operator.

   Fair Price policy  

International Broker Agency Standards:

International Broker Agency Standards:

Some description about this section

   ISO 20410 Standard

 

   ISO 20410 Standard

   ISO 20410 Standard

Client Contract Detail:

   ISO 20410 Standard

   ISO 20410 Standard

   ISO 20410 Standard

Client Contract Detail:

   ISO 20410 Standard

   ISO 20410 Standard

   ISO 20410 Standard

Charter Broker Agent's Ethics:   

Well Done!

You have completed this IBCS-Anchored Survey Questionnaire for broker agents.

Before you submit, you can go back and check your answers, or if you are sure you have finished, just click SUBMIT and your results will be saved and emailed to IBCS-Anchored (and a copy to the email you registered at the start of the survey).

Note: All survey results are confidential and not data will be used or given to a 3rd party. 

When you have submitted, check your email for your results and IBCS-Anchored confirmation.

If you have any further questions, please get in touch with the IBCS Team directly on email: ibcsanchored@gmail.com or use the website contact form.

Also, you can now take the ISO 20410 International Bareboat Charter Standards Verification Survey for charter boat operators and learn how the standards and the Charter Operators work together

Click on the link - ISO 20410 Verification Standards Survey Registration