The IBCS Manager’s Procedural Handbook has been written with the cooperation of the world’s largest bareboat charter operator and sets the international standards for charter boat operators to follow.
Each section of the handbook is broken down and in depth, using simple language, images and terminology to help properly understand how to run a bareboat charter operation and in turn, allows managers to successfully implement and sustain a healthy management system guaranteeing customer satisfaction and safety.
It comes with clear sections explaining the customer reception and check in / out process, boat preparation, quality checks and safety info for customers and personnel. The handbook is the most important tool when it comes to personnel training and team development
Classification of standards and a continuous improvement system is the next step forward for the charter industry!
Currently, there are no formal training or qualifications available in bareboat charter industry management,
but together the we can promote and train the key personnel needed to exceed ALL expectations!
A lot of businesses in the charter boat industry struggle to build a strategic business plan – we don’t want you to make the same mistakes as them…
Building a Best Practice business plan should be an exciting adventure of development, improvement for the team involved and ultimately fun as you move towards your success goals.
This Best Practice package is the next step for you to develop better skills and your own strategic organisation plan.
Included in this package is the necessary information that must be in place and used by managers and personnel.
The necessary documents and systems to take your business to the next level:
SOPs (Standard Operating Procedures) are detailed written instructions to achieve uniformity of the performance of a specific function. A well-written and implemented SOP can be used to satisfy compliance requirements, mitigate health and safety risk, or simply to work in a consistent and efficient manner throughout the operations.
We don’t want you to pay thousands of Euros to learn this crucial skill from a consultant in an off-site workshop when you can learn from an industry expert in the comfort of your own business and save money and time!
The IBCS-Anchored MANAGERS’ PROCEDURE HANDBOOK (including SOPs and QMS) can also be customised for YOUR charter operation as a part of the IBCS Business Investor product.
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